I was on hold for more than 1 hour trying to reach somebody to reply an easy query concerning my health care strategy. The agent that answered the decision claimed she's not able to reply my question as You can find a selected team that offers with it. I called all over again as I can't be to the phone remaining on maintain any more, once more, exact issue. It does not make any difference when you dial with the application or get the cell phone number it is possible to arrive at any time you log in to the website, I get the same response. I am sorry, there isn't a direct line to this crew and I'll ahead your contact to them right. How much time am I on hold for this 2nd get in touch with? thirty mins and on likely.
The total time I was on keep was two.five hours and I ultimately obtained a agent from this "specific" group. My issue was answered in four minutes.just after becoming connected. This is simply not a criticism about my question, it was more details on the hold out situations and how sunlife tells me the package deal I have is to get a "top quality" support. I tend not to see any top quality In this particular apart from the extensive wait time.
I've just experienced a foul working experience using this type of corporation. Sadly their agents would not have the same schooling or never present the exact same solutions for your concerns. When questioned to talk to some supervisor regarding my assert I used to be informed I had to wait a few small business days. I'm incredibly unsatisfied these days with their company and desire my spouse's employer would take into account switching to another.
About the many years which i "had" to manage Sunlight Everyday living, they are the mostinsurers in my lifetime! Sad to say, They may be the insurers on our very large t mobile assurant Computer system firm and I don't have any choice but to cope with them! Most in their agents grasp at straws and provide you incorrect information and facts. Most of their agents also look like complete untrained and have no idea the ins and outs of their very own Sunshine Life guidelines!! If I'd a option, I might operate for the hills and Never ever, At any time consider Sunshine Life as an insurer for everything!
Here is the worst company i have ever handled These are Keeping my revenue hostage. My employer left Sunlife in September 2020 and I am nevertheless expecting my cash to become transferred into a locked ****. Customer support is awful they usually wont allow you to speak to a supervisor. No-one seems to really know what They can be undertaking plus they never ever connect with you again.